Order Cancellation Policy

This order cancellation policy is formulated in accordance with U.S. market regulations, the General Data Protection Regulation (GDPR), and Google Merchant Center (GMC) requirements. Please read carefully before placing your order to understand the applicable terms.

1.Order Cancellation Conditions

Orders not shipped within 48 hours: If your order has not been shipped within 48 hours after it is placed, you may request to cancel the order directly.

Orders after 48 hours or already shipped: If more than 48 hours have passed, or if the order status has been updated to “shipped,” you cannot cancel the order directly. You will need to wait for delivery and then follow our Returns & Exchanges Policy to request a return and refund.

2.Order Cancellation Process

Contact our customer service: Please contact us by email (info@bedzz.shop) or by phone (+1 (512) 785-4081), and provide your order number, proof of payment, and any other relevant information to request the cancellation of your order.

Processing and response: Our customer service team will process your request as soon as it is received. You will be informed of the result once the request has been reviewed. If the cancellation is approved, we will proceed with the refund.

3.Refund Process

Refund details: After confirmation of the return, the refund will be processed within 1 to 5 business days. The refund will be issued to the original payment method (e.g., Visa, MasterCard ).

Refund timeline: The refund timeline may vary depending on bank processing times, but we will make every effort to process your refund as quickly as possible.

4.Contact

Address: 6100 Magnus St, Austin, TX 78754, United States
Tel: +1 (512) 785-4081
Email: info@bedzz.shop
Service Hours: Monday to Friday, 9:00 AM - 6:00 PM Central Time (CT)